Shipping your order
We ship by Royal Mail First Class Signed For service as standard. If you are ordering from outside the UK, your order will be sent by International Tracked and Signed service.
In order to protect your online shopping experience, we ship only to the account holders address
Delivery aims are:
Delivery to Europe within 5-7 working days
Delivery worldwide within 7-10 working days*
RM International Tracked is only available to selected countries that can support tracking and service standards.
*Customs may occasionally detain a package and therefore please allow up to 25 working days for delivery. Delivery will be dependant on your local carrier - some outlying areas may be delivered outside of the times guaranteed by Royal Mail.
Please contact us if your order has not been received 1 calendar month after ordering.
All of our items are shipped in either a presentation bag for bracelets, keyrings and charms or a hand-made kraft gift box for jewellery items such as necklaces and earrings.
Need to know more?
If you've got any question that we've not answered, or if you need more information, please feel free to get in touch - Ruby loves messages.
(Unless of course you're trying to flog us something - Ruby hates spam, and you don't want to upset a Chihuahua)
Lincolnshire, United Kingdom